Support and Assistance

• Submitting Support Requests

Submitting Support Requests

Submitting Support Requests

To ensure a smooth experience, users can submit support requests through the platform's Need Help section. Follow the steps below to request assistance.

• Log in to the Platform

  • Access the platform and sign in using your credentials.

• Locate the "Need Help" Option

  • Navigate to the side navigation panel on the left-hand side of the screen.
  • Scroll to the bottom and click on the Need Help option.

• • • This action will open the Let’s Connect support request pop-up.

Fill in the Help Request Form

In the Let’s Connect window, provide the following details:

• • Title Field:

    • Enter a clear and concise title for your request (for example: Strategy alignment request, Issue with scan results, or Access support).

  • Description Field:

    • Provide detailed information about your request or issue.
    • Include relevant details such as the problem you are experiencing, required assistance, or any additional context that will help the support team understand your request.

• Submit the Request
  • After entering the required details, click Create help request to submit your support request.
• Confirmation
  
  • A confirmation message will appear once the request is successfully submitted.