Support and Assistance
This section provides comprehensive guidance on accessing support and submitting help requests.

Submitting Support Requests
Submitting Support Requests 

 To ensure a smooth experience, users can submit support requests through the platform's Need Help section. Follow the steps below to request assistance. 

 

 

 Log in to the Platform 

 

 Access the platform and sign in using your credentials. 

 

 

 

 Locate the "Need Help" Option 

 

 Navigate to the side navigation panel on the left-hand side of the screen. 

 Scroll to the bottom and click on the  Need Help option. 

 

 

 

 

 

 

 

 

 

 

 This action will open the Let’s Connect support request pop-up. 

 

 

 

 

 

 Fill in the Help Request Form 

 

 In the  Let’s Connect window, provide the following details: 

 

 

 

 

 Title Field: 

 

 Enter a clear and concise title for your request (for example: Strategy alignment request , Issue with scan results , or Access support ). 

 

 

 

 Description Field: 

 

 Provide detailed information about your request or issue. 

 Include relevant details such as the problem you are experiencing, required assistance, or any additional context that will help the support team understand your request. 

 

 

 

 

 

 

 Submit the Request 

 

 After entering the required details, click Create help request to submit your support request. 

 

 

 Confirmation 

 

 A confirmation message will appear once the request is successfully submitted.