# Account Management

##### **Updating User Credentials**

Maintaining account security requires regularly updating user credentials. Follow these instructions to modify your password securely.

- **Log in to the Platform**
    
    
    - Access the platform and sign in using your credentials.
- **Access the Profile Page**
    - Locate the **user profile section** in the **bottom-left corner of the sidebar** where your email and avatar are displayed.
    - Click on it to open the **profile options menu**.
- **Select "Change Password"**
    - Within the Profile page, find the "Change Password" option.
- **Follow the Password Change Process**
    - Enter your current password for verification.
    - Provide a new password following the password policy guidelines (if applicable).
    - Confirm the new password by entering it again.
- **Save Changes**
    - Click on "Submit" to confirm the password change.
    - After successfully updating your password, you will be redirected to the login page.

[![image.png](https://xops-docs.axiomio.com/uploads/images/gallery/2026-03/scaled-1680-/daSyTatH57dDJiwI-image.png)](https://xops-docs.axiomio.com/uploads/images/gallery/2026-03/daSyTatH57dDJiwI-image.png)

#### **Forgot Password**

Resetting your password is straightforward if you have forgotten it. Follow these steps to securely regain access to your account.

- **Open the Forgot Password Page**  
     Navigate to the login page and click on the “Forgot password?” link below the login form.
- **Enter Registered Email Address**  
     Provide your registered Email Address in the input field.
- **Request Password Reset Link**  
    Click on the "Send" button. A password reset link will be sent to your registered email.
- **Check Email Inbox**  
    Go to your email inbox and look for the password reset email. If not found, check your spam or junk folder.
- **Follow the Password Reset Link**  
    Click the reset link in the email to open the password creation page.
- **Set a New Password**  
    Enter your new password following the password guidelines. Confirm the new password by entering it a second time.
- **Complete the Process**  
    Click "Submit" or "Reset Password" to finalize the change. You can now log in with your new password.

> **Password Guidelines:**
> 
> - Use at least **8 characters** (including alphanumeric and special symbols password required).
> - Avoid common words, sequential numbers, or personal details.