Managing Subscriptions

Subscription Configuration

Directions for managing subscription details, including upgrades, downgrades, and cancellations.

• Log in to the Platform
  • Access the platform and sign in using your credentials.
• Access the Profile Page
  • Locate the Profile icon or menu option in the top-right corner of the interface.
  • Hover on it to open the profile settings, to open a drop down menu.
    
• Access the Subscription Menu
  
  • From the list of options, select Subscription.
• Redirect to the Subscription Page
  • After selecting Subscription, the portal will automatically redirect you to the Subscription page where you can view and manage your subscription details.
    

Upgrade subscription

• Currently not supporting downgrading or cancelling subscription plans. Users can only upgrade their subscription. 

• Subscription upgrades cannot be processed directly through the portal. To upgrade your plan, click on Upgrade as shown in the image above. You will be prompted to submit a request by clicking the designated request form. Upon selection, a pop-up form will appear, requiring you to provide the following details:
  • Subject: Specify the request type (e.g., "Upgrade to Advanced Plan").
  • Description: Provide details about your upgrade request.
• Once submitted, our team will review your request and process the upgrade accordingly.