# Managing Subscriptions

##### **<span data-teams="true">Subscription Configuration</span>**

<span data-teams="true">Directions for managing subscription details, including upgrades, downgrades, and cancellations.</span>

- **Log in to the Platform**
    - Access the platform and sign in using your credentials.
- **Access the Profile Page**
    - Locate the Profile icon or menu option in the top-right corner of the interface.
    - Hover on it to open the profile settings, to open a drop down menu.
- **Access the Subscription Menu**  
    
    - From the list of options, select **Subscription**.
- **Redirect to the Subscription Page**
    - After selecting Subscription, the portal will automatically redirect you to the Subscription page where you can view and manage your subscription details.

![Screenshot 2025-08-19 112345.png](https://xops-docs.axiomio.com/uploads/images/gallery/2025-08/GDP7MWcpVCWZhXEr-screenshot-2025-08-19-112345.png)

##### **Upgrade subscription**

- Currently not supporting downgrading or cancelling subscription plans. Users can only upgrade their subscription.

![image (1).png](https://xops-docs.axiomio.com/uploads/images/gallery/2025-08/dUgLnOOreQwWSPLF-image-1.png)

- Subscription upgrades cannot be processed directly through the portal. To upgrade your plan, click on **Upgrade** as shown in the image above. You will be prompted to submit a request by clicking the designated request form. Upon selection, a pop-up form will appear, requiring you to provide the following details: 
    - **Subject**: Specify the request type (e.g., "Upgrade to Advanced Plan").
    - **Description**: Provide details about your upgrade request.
- Once submitted, our team will review your request and process the upgrade accordingly.

![image.png](https://xops-docs.axiomio.com/uploads/images/gallery/2025-01/scaled-1680-/1H6S4usMdpdTzx5v-1Qximage.png)

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