Managing Subscriptions

Subscription Configuration 

 Directions for managing subscription details, including upgrades, downgrades, and cancellations. 

 

 Log in to the Platform 

 

 Access the platform and sign in using your credentials. 

 

 

 Access the Profile Page 

 

 Locate the Profile icon or menu option in the top-right corner of the interface. 

 Hover on it to open the profile settings, to open a drop down menu. 

 

 

 Access the Subscription Menu 

 

 From the list of options, select  Subscription . 

 

 

 Redirect to the Subscription Page 

 

 After selecting Subscription, the portal will automatically redirect you to the Subscription page where you can view and manage your subscription details. 

 

 

 

 

 Upgrade subscription 

 

 Currently not supporting downgrading or cancelling subscription plans. Users can only upgrade their subscription.  

 

 

 

 Subscription upgrades cannot be processed directly through the portal. To upgrade your plan, click on Upgrade as shown in the image above. You will be prompted to submit a request by clicking the designated request form. Upon selection, a pop-up form will appear, requiring you to provide the following details:

 

 Subject : Specify the request type (e.g., "Upgrade to Advanced Plan"). 

 Description : Provide details about your upgrade request. 

 

 

 Once submitted, our team will review your request and process the upgrade accordingly.