# Submitting Support Requests

#### **Submitting Support Requests**

To ensure a smooth experience, users can submit support requests through the platform's **Need Help** section. Follow the steps below to request assistance.

- **Log in to the Platform**
    
    
    - Access the platform and sign in using your credentials.
- **Locate the "Need Help" Option**
    
    
    - Navigate to the **side navigation panel** on the left-hand side of the screen.
    - Scroll to the bottom and click on the **Need Help** option.

[![image.png](https://xops-docs.axiomio.com/uploads/images/gallery/2026-03/scaled-1680-/BGRC9PRxO1IvH3Wc-image.png)](https://xops-docs.axiomio.com/uploads/images/gallery/2026-03/BGRC9PRxO1IvH3Wc-image.png)

- - - This action will open the **Let’s Connect** support request pop-up.

**Fill in the Help Request Form**

**[![image.png](https://xops-docs.axiomio.com/uploads/images/gallery/2026-03/scaled-1680-/RVngfsmqdQIrUYc0-image.png)](https://xops-docs.axiomio.com/uploads/images/gallery/2026-03/RVngfsmqdQIrUYc0-image.png)**

In the **Let’s Connect** window, provide the following details:

- - **Title Field:**
        
        
        - Enter a clear and concise title for your request (for example: *Strategy alignment request*, *Issue with scan results*, or *Access support*).
    - **Description Field:**
        
        
        - Provide detailed information about your request or issue.
        - Include relevant details such as the problem you are experiencing, required assistance, or any additional context that will help the support team understand your request.

- **Submit the Request**
    - After entering the required details, click **Create help request** to submit your support request.
- **Confirmation** 
    - A confirmation message will appear once the request is successfully submitted.