Managing Subscriptions

Subscription Configuration

Directions for managing subscription details, including upgrades, downgrades, and cancellations.

• Log in to the Platform
  • Access the platform and sign in using your credentials.
• Access the Profile Page
  • Locate the Profile icon or menu option in the top-right corner of the interface.
  • Click on it to open the profile settings.
• Access the Subscription Menu
  • Click on the Profile Icon to open a drop down menu.
  • From the list of options, select Subscription.
• Redirect to the Subscription Page
  • After selecting Subscription, the portal will automatically redirect you to the Subscription page where you can view and manage your subscription details.
    

Upgrade subscription

• InitiateCurrently Upgradenot
  supporting
  • Clickdowngrading onor Upgradecanceling Subscriptionsubscription toplans. proceedUsers tocan theonly upgrade page.
  • Choose the next available plan or configure a customtheir subscription.
   

Fill

in
• However, subscription upgrades cannot be performed directly through the Helpportal. RequestIf Form
  you wish to upgrade your plan, you must submit a request by clicking the designated request form. Upon clicking, a pop-up form will appear, requiring you to enter the following details:
  • Subject: Field:Specify
    the request type (e.g., "Upgrade to Advanced Plan").
    • EnterDescription: aProvide concisedetails and descriptive title forabout your upgrade request.
  • DescriptionOnce Field:submitted,
    our
    • Provide detailed information about the next subscription plan or specify requirements for a custom plan.
  • Submit the Request
    • Review your input for accuracy.
    • Click Submit to send your request.
  • Confirmation and Tracking
    • A confirmation messageteam will appear upon successful submission.
    • Track the status ofreview your request withinand process the platform.
    upgrade
    accordingly.