Managing Subscriptions

Subscription Configuration

Directions for managing subscription details, including upgrades, downgrades, and cancellations.

• Log in to the Platform
  • Access the platform and sign in using your credentials.
• Access the Profile Page
  • Locate the Profile icon or menu option in the top-right corner of the interface.
  • Hover on it to open the profile settings, to open a drop down menu.
    
• Access the Subscription Menu
  
  • From the list of options, select Subscription.
• Redirect to the Subscription Page
  • After selecting Subscription, the portal will automatically redirect you to the Subscription page where you can view and manage your subscription details.
    

Upgrade subscription

• Currently not supporting downgrading or canceling subscription plans. Users can only upgrade their subscription. 

• However, subscriptionSubscription upgrades cannot be performedprocessed directly through the portal. If you wish toTo upgrade your plan, youclick muston Upgrade as shown in the image above. You will be prompted to submit a request by clicking the designated request form. Upon clicking,selection, a pop-up form will appear, requiring you to enterprovide the following details:
  • Subject: Specify the request type (e.g., "Upgrade to Advanced Plan").
  • Description: Provide details about your upgrade request.
• Once submitted, our team will review your request and process the upgrade accordingly.