Submitting Support Requests

Submitting Support Requests

To ensure a smooth experience, users can submit support requests through the platform's dedicatedNeed helpHelp section. Follow thesethe steps below to seekrequest assistance:assistance.

• Log in to the Platform

  • Access the platform and sign in using your credentials.

• Locate the "Need Help" ButtonOption

  • Navigate to the side menunavigation panel on the left-hand side of the screen.
  • Scroll to the bottom and click on the "Need Help"Help button.
  option.
  

  

  
  
  • This action will open athe Let’s Connect support request pop-upup.
  form
  to submit your request.

 

• Fill in the Help Request Form
  

  In the Let’s Connect window, provide the following details:

  • • SubjectTitle Field:

      • Enter a conciseclear and descriptiveconcise title for your request (e.g.for example: Strategy alignment request, "Issue with Scanscan Results"results, or "Access Request Assistance"support).

    • Description Field:

      • Provide detailed information about your issuerequest or request.issue.
      • Include specificsrelevant likedetails errorsuch messages, steps to reproduceas the issue,problem you are experiencing, required assistance, or any otheradditional relevantcontext details.that will help the support team understand your request.

  

  • Submit the Request
    • ReviewAfter entering the required details, click Create help request to submit your input and ensure accuracy.
    • Click the Submit button to send your helpsupport request.
  • Confirmation
    
    • A confirmation message will appear once the request is successfully submitted.