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Submitting Support Requests

Submitting Support Requests

To ensure a smooth experience, users can submit support requests through the platform's Need Help section. Follow the steps below to request assistance.

  • Log in to the Platform

    • Access the platform and sign in using your credentials.

  • Locate the "Need Help" Option

    • Navigate to the side navigation panel on the left-hand side of the screen.
    • Scroll to the bottom and click on the Need Help option.

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      • This action will open the Let’s Connect support request pop-up.

Fill in the Help Request Form

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In the Let’s Connect window, provide the following details:

    • Title Field:

      • Enter a clear and concise title for your request (for example: Strategy alignment request, Issue with scan results, or Access support).

    • Description Field:

      • Provide detailed information about your request or issue.
      • Include relevant details such as the problem you are experiencing, required assistance, or any additional context that will help the support team understand your request.
  • Submit the Request
    • After entering the required details, click Create help request to submit your support request.
  • Confirmation
    • A confirmation message will appear once the request is successfully submitted.
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