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Account Management

Updating User Credentials

Maintaining account security requires regularly updating user credentials. Follow these instructions to modify your password securely.

  • Log in to the Platform

    • Access the platform and sign in using your credentials.
  • Access the Profile Page
    • Locate the Profile icon option in the top-right corner of the interface.
    • Hover on it to open the profile settings.
  • Select "Change Password"
    • Within the Profile page, find the "Change Password" option.
  • Follow the Password Change Process
    • Enter your current password for verification.
    • Provide a new password following the password policy guidelines (if applicable).
    • Confirm the new password by entering it again.
  • Save Changes
    • Click on "Submit" to confirm the password change.
    • After successfully updating your password, you will be redirected to the login page.

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Forgot Password

Resetting your password is straightforward if you have forgotten it. Follow these steps to securely regain access to your account.

  •  Open the Forgot Password Page
     Navigate to the login page and click on the “Forgot password?” link below the login form.
  •  Enter Registered Email Address
     Provide your registered Email Address in the input field.
  • Request Password Reset Link
    Click on the "Send" button. A password reset link will be sent to your registered email.
  • Check Email Inbox
    Go to your email inbox and look for the password reset email. If not found, check your spam or junk folder.
  • Follow the Password Reset Link
    Click the reset link in the email to open the password creation page.
  • Set a New Password
    Enter your new password following the password guidelines. Confirm the new password by entering it a second time.
  • Complete the Process
    Click "Submit" or "Reset Password" to finalize the change. You can now log in with your new password.

Password Guidelines:

  • Use at least 8 characters (including alphanumeric and special symbols password required).

  • Avoid common words, sequential numbers, or personal details.

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