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Submitting Support Requests

Submitting Support Requests

To ensure a smooth experience, users can submit support requests through the platform's dedicated help section. Follow these steps to seek assistance:

  • Log in to the Platform

    • Access the platform and sign in using your credentials.

  • Locate the "Need Help" Button

    • Navigate to the side menu and click on the "Need Help" button.
    • This action will open a pop-up form to submit your request.

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  • Fill in the Help Request Form

    • Subject Field:

      • Enter a concise and descriptive title for your request (e.g., "Issue with Scan Results" or "Access Request Assistance").

    • Description Field:

      • Provide detailed information about your issue or request.
      • Include specifics like error messages, steps to reproduce the issue, or any other relevant details.

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  • Submit the Request
    • Review your input and ensure accuracy.
    • Click the Submit button to send your help request.
  • Confirmation
    • A confirmation message will appear once the request is successfully submitted.
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